Privacy Policy

1. Introduction

Shenzhen Mengwei Technology Co., Ltd. (hereinafter "we" or "us") respects and protects the personal privacy of all users (hereinafter "you") of our products and services. This Privacy Policy explains how we collect, use, store, and protect your personal information.

This Privacy Policy applies to all products and services we provide, including but not limited to desktop applications, online tools, website services, etc.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you register an account, we collect your email address and password (stored encrypted)
• Payment Information: When you purchase membership services, we process payments through Paddle. We do not directly store your credit card or bank account information. Paddle is the Merchant of Record and handles all payment processing
• Contact Information: When you contact customer service, we may collect your name, email, and other contact details

2.2 Automatically Collected Information

• Usage Information: Product version, feature usage statistics (statistics only, does not involve specific project content or personal files)
• Device Information: Operating system version, related software environment information
• Log Information: Login times, membership status query records

2.3 Information We Do NOT Collect

3. Purpose of Information Use

We collect and use your personal information solely for the following purposes:

1. Service Provision: Verify membership, provide product downloads and updates
2. Account Management: Create and manage your account, process membership subscriptions
3. Payment Processing: Process payments and refunds through Paddle, our authorized payment processor and Merchant of Record
4. Customer Support: Respond to your inquiries, resolve technical issues
5. Product Improvement: Analyze usage data to improve product features
6. Notifications: Send important account notices and product updates (only when necessary)

4. Information Storage and Protection

4.1 Storage Location

Your data is stored on secure servers located in Hong Kong Special Administrative Region, China. We employ industry-standard security measures to protect your data.

4.2 Security Measures

• Passwords are stored using encryption algorithms; no one (including us) can access plaintext passwords
• All data transmitted using HTTPS encryption
• Regular data backups to prevent loss
• Restricted employee access; only authorized personnel can access necessary data

4.3 Data Retention Period

• Account Information: Retained while your account is active
• Payment Records: Retained for at least 3 years to comply with financial and legal requirements
• Usage Logs: Retained for a maximum of 6 months

5. Information Sharing and Disclosure

5.1 We Will Not Sell Your Information

We promise: We will never sell, rent, or otherwise share your personal information to third parties for commercial gain.

5.2 Limited Information Sharing

We only share your information in the following situations:

• Payment Processing: When processing payments through Paddle, your payment information is handled by Paddle and subject to their privacy policy. Paddle is the Merchant of Record for all transactions
• Legal Requirements: We may need to disclose necessary information when legally required or during government investigations
• Rights Protection: To protect our or others' rights, property, or safety

6. Your Rights

Under applicable data protection laws, you have the following rights:

• Right of Access: You have the right to request access to the personal information we hold about you
• Right to Rectification: You have the right to request correction of inaccurate personal information
• Right to Deletion: You have the right to request deletion of your account and related personal information
• Right to Object: You have the right to object to certain types of information processing (such as marketing emails)
• Right to Data Portability: You have the right to receive your data in a structured, commonly used format

How to Exercise Your Rights: Please email mengweitech.official@gmail.com, and we will respond to your request within 30 days.

7. Cookies and Similar Technologies

Our website may use cookies to improve user experience:

• Necessary Cookies: Used to maintain login status and remember settings
• Analytics Cookies: Used to understand website usage (e.g., Google Analytics)

You can manage or disable cookies through your browser settings, but this may affect the use of certain features.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you discover that we have inadvertently collected information from a child, please contact us immediately and we will delete it as soon as possible.

9. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. We recommend reviewing the privacy policies of these websites.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. For significant changes, we will notify you through the following methods:

• Posting prominent notices on our website
• Sending notifications to your registered email
• Displaying prompts in the software

Continued use of our services indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us through the following methods:

• Company Name: Shenzhen Mengwei Technology Co., Ltd.
• Email: mengweitech.official@gmail.com
• Official Website: https://www.mengwei-tech.com
• Response Time: We will respond within 7 business days of receiving your request